Vendor Onboarding Guide

1. Creating Your Vendor Account

• Register with a valid email address and secure password.
• Provide your full legal name and any business or breeding license information if applicable.
• Complete your profile with a clear display name and contact information for buyers.

2. Listing Your Products

• Only list species you are legally allowed to sell and that comply with UK law and CITES regulations.
• Provide accurate, detailed descriptions including species, age, sex, size, and care requirements.
• Upload high-quality photos showing the live animal clearly and any included enclosure or accessories.
• Specify pricing, shipping options, and any live arrival guarantees you offer.

3. Legal Compliance & Welfare Standards

• Ensure all tarantulas are bred or sourced legally; wild-caught species must comply with CITES and UK regulations.
• Follow the Animal Welfare Act 2006 and other relevant UK legislation for the care, transport, and handling of live animals.
• Be honest about the health and condition of the animals to ensure buyer safety and trust.

4. Order Fulfillment & Shipping

• Process orders promptly and communicate shipping timelines to buyers.
• Use safe, insulated packaging to protect live animals during transport.
• Provide tracking information where possible and confirm successful delivery.
• Address any buyer concerns quickly and professionally to maintain positive ratings.

5. Payment & Fees

• Payments are processed securely through the platform’s payment provider.
• Listing fees or commissions will be applied as outlined in your vendor agreement.
• Ensure your payment details are accurate to receive timely payouts.

6. Communication & Support

• Respond promptly to buyer inquiries through the platform messaging system.
• Keep all communication professional, clear, and courteous.
• Escalate disputes to Tarantula Market support if issues cannot be resolved directly with the buyer.

7. Best Practices for High-Quality Listings

• Update your listings regularly to reflect availability and animal condition.
• Provide detailed care guides or reference links for buyers.
• Maintain consistent quality in photos and descriptions to build trust.

8. Account Suspension & Termination

• Accounts may be suspended or terminated for repeated violations of platform rules, legal non-compliance, or reports of unethical practices.
• All disputes regarding account suspension will be reviewed by Tarantula Market support.

9. Contact & Support

• For any questions about your account or listings, contact support at su*****@*************et.com.
• Review all platform notifications regularly to stay updated on policy changes.