Terms & Conditions

Last updated: 20.09.25

Welcome to Tarantula Market (“we”, “our”, or “us”). These Terms & Conditions (“Terms”) set out the rules for using our website and services. By registering, purchasing, or selling through our platform, you agree to be bound by these Terms. Please read them carefully.

1. About Us

Tarantula Market operates as an online marketplace connecting independent vendors (“Sellers”) with buyers (“Customers”). We do not own or directly sell the tarantulas or related products listed unless otherwise stated.

2. Eligibility

  • Customers must be 18 years or older to purchase live animals.
  • Vendors must be legally able to enter into binding contracts and comply with all UK laws relating to the sale and transport of live animals.
  • All users must provide accurate information.

3. Buyer Terms

  • All purchases are contracts between the Buyer and the Vendor.
  • Buyers must ensure they are legally permitted to keep exotic pets in their jurisdiction.
  • Buyers agree to follow welfare requirements for any live animal purchased.

4. Vendor Terms

  • Vendors must provide accurate listings (species, size, sex, age, care info).
  • Vendors must comply with UK law (Animal Welfare Act 2006, Pet Animals Act 1951, CITES rules).
  • Vendors are responsible for taxes and receipts.

5. Marketplace Role

  • We act only as an intermediary platform and are not a party to sales contracts.
  • We cannot guarantee animal health, sex, or longevity.
  • We may assist in disputes but final responsibility lies with Vendors.

6. Payments & Fees

  • Payments are processed securely via our payment provider.
  • Vendors may be charged commission or listing fees.
  • Payouts are subject to checks and dispute resolution.

7. Shipping & Delivery

  • Shipping is arranged between Buyer and Vendor.
  • Vendors must clearly state shipping costs, methods, and live arrival guarantees.
  • Buyers must provide correct details and accept deliveries in person.

8. Cancellations & Refunds

The 14-day cooling-off period does not apply to live animals.

  • Refunds for live animals are only available if a Vendor offers a live arrival guarantee.
  • Refunds for non-animal goods follow UK consumer law.

9. Prohibited Use

  • No sale of species prohibited by UK law.
  • No misrepresentation of animals (species, size, sex, condition).
  • No fraudulent or illegal activity.

10. Dispute Resolution

  1. Contact the Vendor directly first.
  2. If unresolved, escalate to our support team with evidence.
  3. We may mediate, but do not guarantee outcomes.

11. Liability

  • We are not liable for the condition or survival of animals post-delivery.
  • Vendors are responsible for their animals and listings.
  • Nothing limits liability for death, injury, or fraud under UK law.

12. Account Termination

  • We may suspend or terminate accounts if Terms are breached.
  • Accounts may be removed if required by law or regulators.

13. Changes to Terms

We may update these Terms at any time. Updates are effective once published. Continued use of the platform means acceptance of changes.

14. Governing Law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

15. Contact Us