Privacy Policy

Last updated: 20.09.25

At tarantulamarket.com (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

1. Who We Are

tarantulamarket.com is a UK-based multi-vendor marketplace connecting tarantula enthusiasts, ethical breeders, and hobbyists. We act as a platform for buyers and vendors, but do not usually own or directly sell animals listed unless otherwise stated.

2. Information We Collect

  • Account Information: Name, email address, password, and contact details when you register.
  • Transaction Data: Order history, payment information (processed securely by our payment providers), and shipping details.
  • Vendor Information: Business details, tax information, and stock listings provided by sellers.
  • Technical Data: IP address, browser type, device type, and cookies for site functionality and analytics.

3. How We Use Your Information

  • To provide our marketplace services and process orders.
  • To allow communication between buyers and vendors.
  • To improve our website, security, and user experience.
  • To comply with legal and regulatory obligations.
  • For customer support and dispute resolution.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Vendors: So they can fulfil your orders and provide customer support.
  • Payment Providers: To process secure payments.
  • Service Providers: For hosting, IT support, analytics, and fraud prevention.
  • Regulators & Authorities: Where required by law.

5. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyse traffic, and support security. You can adjust your cookie preferences in your browser settings.

6. Your Rights (UK GDPR)

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion of your personal data in certain circumstances.
  • Restrict or object to processing of your data.
  • Request transfer of your data to another provider (data portability).

To exercise your rights, contact us at [email protected].

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. While we strive to protect your information, no method of transmission over the Internet is completely secure.

8. Data Retention

We keep your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of the site after updates means acceptance of the new policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us: